Frequently Asked Questions

Yes — we offer free shipping on qualifying orders of $50 or more within the continental U.S. when you sign in or create a free account. Orders under $50 are charged standard shipping calculated at checkout.

We ship nationwide, but free shipping does not apply to remote locations — including Alaska, Hawaii, Puerto Rico, and outlying U.S. territories — due to higher carrier costs. Standard shipping rates apply to those areas.

Shipping zones and rates are calculated automatically at checkout based on your delivery address, so you always see the exact cost before you pay.

Most in-stock orders ship within one business day. You'll receive tracking by email as soon as your order is on its way.

We accept all major credit and debit cards through a secure, SSL-encrypted checkout, plus accelerated options like the express checkout buttons shown at payment. Your payment details are never stored on our servers.

No — you can check out as a guest. But creating a free account gets you 10% off your first order, faster checkout, order tracking, and free shipping on orders $50+.

Because we ship fast, contact us as soon as possible at csr@splypro.com or 786 577 2500. If your order hasn't shipped, we'll do our best to update or cancel it.

We offer easy, hassle-free returns on eligible items. If something isn't right, reach out and we'll help you sort out a return or exchange quickly.

Yes — we back all products with a 1-year guarantee. Many items also carry the manufacturer's own warranty. Keep your order confirmation as proof of purchase.

Contact us within a few days of delivery with your order number and a photo. We'll arrange a replacement or refund right away — no hassle.

Yes. Qualifying businesses, resellers, and tax-exempt organizations can purchase without sales tax once approved. See our Tax Exemption Guide to confirm eligibility.

Submit your details and resale/exemption certificate through our Tax-Exempt Application. Once we verify it, we'll flag your account so tax is removed on eligible orders.

If you were charged tax before your exemption was approved, contact us with your order number and approved certificate and we'll refund the tax portion.

A free account gives you 10% off your first order, free shipping on $50+, saved details for faster checkout, and full order history and tracking.

Absolutely — SPLYPRO is built for the trade. For volume or wholesale/Pro pricing, contact us and we'll set you up. Learn more on our Pro page.

We stock 20+ trusted brands across HVAC-R, appliance, plumbing, and automotive — including Supco, Honeywell, Nu-Calgon, Diversitech, Mastercool, CPS, Uniweld, Harris, Bernzomatic, and more.

Use the Replacement Part Finder on our home page to search by brand, model, or part number, or browse by category. Not sure? Send us the model number and we'll help you match it.

Our U.S.-based team is available Monday–Friday, 9 AM–5 PM EST at 786 577 2500 or csr@splypro.com.

We collect only what we need to process your order and support you — things like your name, email, shipping address, and order history. Our full Privacy Policy explains exactly what we collect, why we collect it, how long we keep it, and the rights you have over it.

We never sell your personal information. We do share limited data with the service providers that make the store work — our ecommerce platform, payment processors, and shipping carriers — and with analytics and advertising partners such as Google and Meta, which use cookies to measure site performance and ad effectiveness.

You can limit this at any time on our Your Privacy Choices page. Full details are in the Privacy Policy.

Use Your Privacy Choices to opt out of data sharing for targeted advertising. To access, correct, or delete the personal information we hold, email csr@splypro.com or call 786 577 2500 and we'll take care of it.

Yes. Checkout is SSL-encrypted and payments are handled by PCI-compliant processors — we never see or store your full card number on our servers.